Work Experience

Apex Systems – Desktop Support Technician

Mesa, Az / July 2022 – Present,

  • A full-time contractor through Apex-systems, with Dell, supporting a Boeing facility.
  • Part of the infrastructure and operations team supporting the factory floor.
  • Set up new computers and hardware, imaging with a provided image for SAP areas.

Ashton Tiffany, now RPA – Regional Technology Analyst

Phoenix, Az / December 2021 – July 2022

  • Monitor support tickets for the branch, supply support documentation to users, or suggest a service desk call.
  • Worked with different support tiers to ensure users’ issues were taken care of promptly.
  • Remote support to full-time or part-time work-from-home users.
  • Perform equipment provisioning of remote and in-office employees.
  • Maintained equipment inventory, ordering as needed.
  • Supporting office of 100 – 150 users, in person and remote.  
  • Resolved 10 – 20 tickets per day. As well as fielding undocumented requests.
  • Worked on a team of 8+ across the country. 

Ashton Tiffany, now RPA – Helpdesk consultant

Phoenix, Az / November 2021 – December 2022

  • Supplied front-line tier one and tier two technical support.
  • Revolved 40 – 50 tickets per day.
  • Creating and provisioning a new user in Microsoft active directory, creating, and provisioning a proper email and mailbox in Microsoft exchange, and physically setting up the user’s peripherals and devices in preparation for arrival.
  • Support remote users over the phone, email, and chat, using Manage Engine and LogMeIn tools to provide remote support.
  • Supporting an office of 100 – 150 employees, ranging from employee to management.
  • During the company merger, functioned as the intermediary between the users and the new company’s IT. Assisted in developing new IT procedures to accommodate consolidation.
  • Created and updated documentation for common issues. 

Southwest Cancer Care – Technical consultant

Sierra Vista, Az / July 2020 – August 2020

  • Setup an added wireless access point,
  • Setup networked printers on a staff-only network.
  • Provided additional suggestions for the future. 

NCI – Intern/ Assistant

Sierra Vista, Az / July 2019 – August 2019

  • Technical support internship one hundred hours total.
  • Completed administrative duties as needed. 

Cochise College – Tier-one technical support

Sierra Vista, Az / November 2017 – December 2018

  • Aided with school-wide updating and installing the latest programs to client computers.
  • Set up new classrooms by running data cable, set up and provisioned new computers, and networks for students. 
  • Inventory and maintenance.

Canyon Vista Medical Center – Helpdesk intern

Sierra Vista, Az / June 2016 – Auguest 2016

  • Technical support internship one hundred hours total.
  • First contact help desk calls, noting pertinent information and inputting it into SysAid’s ticketing system. Learned how to create a ticket and assign it based on the goal and the experience of what it is like to be in a high-volume, high-demand industry.

Cochise College – IT Internship

Sierra Vista, Az / June 2015 – July 2015

  • Technical support internship one hundred hours total.
  • Set up windows machines; installed a custom version of Windows 7.
  • Went on work orders with associates and used critical thinking skills as needed.
  • Took on a leadership role over the other interns. I influenced advanced help as I was already familiar with the task at hand.
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